Understand the reported record
The 20-year history is a supply-team statement. When reviewing supporting order records, check the responsible entity, period and agreed milestone. Historical performance should be assessed against the agreed dispatch date for each order.
Separate dispatch from arrival
Ready-for-dispatch, freight departure and arrival at the destination describe different events. Transport routing, freight schedules and customs handling can affect arrival after dispatch. The quotation and order should make the timing basis clear.
Build the schedule around your requirement
Share your required arrival date and destination at the enquiry stage. Artwork approval, sample approval, production, inspection and dispatch arrangements need to be agreed for the particular order.
- Specification and artwork approval
- Sample and inspection requirements
- Agreed dispatch date and delivery terms
- Destination and requested arrival date
Assess each order on its own terms
Historical performance informs supplier assessment. The delivery commitment for a new order depends on the agreed specification, quantity, approvals and freight arrangements.